Overview of the digital reference service at unam libraries
DOI:
https://doi.org/10.22201/cuaieed.16076079e.2020.21.6.12Keywords:
digital libraries, websites, reference service, digital reference, faculty librariesAbstract
There is currently a wide disparity of features in the online versions of many college libraries under the administration of the National Autonomous University of Mexico (unam). This problem is particularly pervasive in aspects dealing with access to digital services. That is why in this article 35 libraries of the undergraduate and graduate programs subsystem were analyzed in order to understand their underlying website structures. This was done by focusing on the possible means of access that users of the library community have to a digital reference service. In order to achieve this, we began by conceptualizing the referral service, as well as its current trends, in order to meet the minimum standards expected of a service of this nature. Subsequently, we researched their particularities, in terms of structure and organization of such accesses, regardless of their advantages or disadvantages. Finally, we carry out a reflection based on this methodology.
References
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Revista Digital Universitaria es editada por la Universidad Nacional Autónoma de México se distribuye bajo una Licencia Creative Commons Atribución-NoComercial 4.0 Internacional. Basada en una obra en http://revista.unam.mx/.
